Terms & conditions

These terms apply to all goods and fabrication work supplied by Total Store Solutions Pty Ltd from 7 Angel Rd, Stapylton QLD 4207. Placing an order means you accept them.

1. Quotes

• Quotes are based on the information, drawing or parts list you give us. If that changes, the price changes.
• A quote is valid for the period stated on it. Material prices move, so a quote that has expired will be re-priced before we accept an order against it.
• A quote is not an offer to sell until we accept your order.
• Prices are quoted per account and are exclusive of GST unless stated otherwise.

2. Orders

• An order is accepted when we confirm it in writing or begin work on it.
• Stock is not reserved until an order is accepted.
• You are responsible for the accuracy of what you order — part numbers, quantities, dimensions and materials.

3. Fabrication work

• We fabricate to the drawing, DXF, DWG or measurements you supply. We do not verify that a design is fit for its intended purpose, structurally adequate, or compliant with any standard, unless we have agreed in writing to do so.
• Where you ask us to site-measure, we will confirm the measurements with you before cutting.
• Where your drawing specifies a tolerance, we work to it. If it does not, tell us what the job requires before we cut.
• Custom-fabricated items are made to your specification and cannot be returned for change of mind. See our returns and refunds page.

4. Delivery and collection

• We deliver across Brisbane, Logan, Gold Coast, Ipswich. Delivery timeframes are estimates, not guarantees, and we are not liable for delays outside our control.
• Risk in the goods passes to you on delivery or collection.
• Please inspect goods on arrival and tell us about damage or shortages as soon as you find them, so we can put it right quickly.

5. Payment

• Counter sales are payable at the time of purchase.
• Trade account customers pay on the terms set out in their account application and on each invoice.
• Title in the goods does not pass to you until payment is received in full.

6. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

Where the law permits us to limit our liability, our liability for a failure to comply with a consumer guarantee is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

7. Warranty

• Manufactured products carry the manufacturer's warranty. We will help you make a claim.
• Warranty does not cover fair wear and tear, incorrect installation, misuse, modification, or use outside the product's rated conditions.
• These warranties are in addition to, not instead of, your consumer guarantees.

8. Liability

Subject to clause 6, and to the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of contract, or downtime costs.

9. Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

10. Contact

Total Store Solutions Pty Ltd
7 Angel Rd, Stapylton QLD 4207
07 3073 1628
sales@totalstoresolutions.com.au